Sorry your credit card was used by an e-commerce website by mistake!!

Many of the e-commerce companies have shifted to the market place model (where they sell the product before buying the same,  to ease out the piled stock situation). So have the outcomes in this model and due to policy issues- the ultimate sufferer is the buyer or in this case, the Secretary of Consumer Guidance Society of India.

Ultimately, he had to give up in frustration after being billed and was asked to submit various documents for a product he never bought or ordered. A portal had used his credit card information from past transactions to charge his card one more time without his knowledge. 

There is a steep rise in complaints against e-commerce firms -  73% rise on Quarter  on Quarter basis for the ventures shifted to market place, 20% complaint rise in inventory based e-commerce companies and 27% rise in total e-commerce for the Q3 or 2013 as compared to Q2 of 2013.


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